Data Recovery Service

Data Recovery Service

Data recovery services require a high level of specialisation and qualification in order to be carried out under the optimum conditions. When you need to recover data stored on magnetic devices or media there are many different options to choose from as long as the handling and performance is professional and appropriate.

Mishandling during the data recovery process could aggravate the problems and drastically reduce the chances of recovery.

OnRetrieval’s Data Recovery Service

OnRetrieval has a team of qualified professionals with proven experience in data recovery as well as a complete in-house laboratory equipped with the latest technology for data recovery, guaranteeing total security and confidentiality.

The process of computer data recovery is always carried out in compliance with the standards required for complete handling and correct action in the most complex data loss problems. OnRetrieval has a recovery effectiveness of more than 96% and out of every 100 disks treated 96 are recovered.

At OnRetrieval we offer a data recovery service for companies in which we proceed by collecting the device from your facilities free of charge and whenever possible, provide a diagnosis of the drive upon receipt of the device.

OnRetrieval has a fully updated stock of spare parts and after have agreements with manufacturers and suppliers enabling an efficient and agile management of parts and peripherals replacement. We have the most innovative products and have developed advanced tools and methods to deal with incidents and customer needs in the event of a data loss disaster.

Data on a computer does not actually disappear unless it is overwritten or the magnetic media is totally destroyed. In order to understand how data is recovered you first need to know how it is stored so that you can protect it before having to restore it.

If you wish to employ our formatted file recovery service, call us on 900 900 381 and we will pick up your device free of charge (All Spain).

OnRetrieval has a team of qualified professionals with proven experience in data recovery as well as a complete in-house laboratory equipped with the latest technology for data recovery, guaranteeing total security and confidentiality.

The process of computer data recovery is always carried out in compliance with the standards required for complete handling and correct action in the most complex data loss problems. OnRetrieval has a recovery effectiveness of more than 96% and out of every 100 disks treated 96 are recovered.

At OnRetrieval we offer a data recovery service for companies in which we proceed by collecting the device from your facilities free of charge and whenever possible, provide a diagnosis of the drive upon receipt of the device.

OnRetrieval has a fully updated stock of spare parts and after have agreements with manufacturers and suppliers enabling an efficient and agile management of parts and peripherals replacement. We have the most innovative products and have developed advanced tools and methods to deal with incidents and customer needs in the event of a data loss disaster.

Data on a computer does not actually disappear unless it is overwritten or the magnetic media is totally destroyed. In order to understand how data is recovered you first need to know how it is stored so that you can protect it before having to restore it.

If you wish to employ our formatted file recovery service, call us on 900 900 381 and we will pick up your device free of charge (All Spain).

Frequently Asked Questions

What is the success rate of data recovery?

Successful data recovery depends on several factors. On the one hand, the type of device to be recovered – be it a hard drive data recovery, a RAID system data recovery or a mobile device – as well as the type of failure it presents.

This is why, at OnRetrieval, we offer a free device collection and diagnosis service so that our technicians, after evaluating and analysing the type of failure of the storage device, can confirm the likelihood of recovery and the definitive quote.

At OnRetrieval, leaders in the data recovery sector, we work with a success rate of over 96%. Thanks to our extensive experience and the professionalism of the OnRetrieval Laboratory’s technical team, it is currently the most complete laboratory in Spain and one of the most important in Europe.

Is it always possible to recover lost information?

In most cases, it is possible to recover lost data from different storage devices, although this will largely depend on the type of failure that has occurred by the device to be diagnosed and the overwriting that may have been generated.

At the OnRetrieval Data Recovery Laboratory, we use the most advanced techniques and tools in the market, managed by specialised and certified experts who, with their experience, can detect the type of failure that has occurred and the most appropriate technique to apply in order to achieve the highest percentage of success in the recovery.

How long does it take to recover the data?

Data recovery time ranges from twelve hours to a week of work by a specialised and experienced technician, but all this will depend on the type of failure contained in the storage device and the type of device to be recovered.

For this reason, OnRetrieval has different data recovery plans depending on the needs of each client.

How much does the data recovery service cost?

The cost of data recovery is closely related to the type of device to be recovered, the type of damage or breakdown and the extent or severity of the damage or breakdown, as well as the urgency of the client’s need to recover their information.

At OnRetrieval we have different types of plans to suit the needs of each client.

How we work with Data Recovery services

At OnRetrieval we offer multi-channel options 24/7 365 days a year, on-line monitoring of all processes and a dedicated and personalised service guaranteeing the best results in Data Recovery.

OnRetrieval has the most complete Laboratory in Spain and is one of the leaders in Europe, with the most innovative tools in the market managed by certified experts.

Data Recovery Procedure

OnRetrieval offers an immediate pre-diagnosis of the device, an estimate and free collection anywhere in Spain.

To make a query you can do any of these actions:

1. Call freephone: 900 900 381 (24hrs).
2. Connect to OnRetrieval’s Chat OnLine.
3. Write an email to [email protected].
4. Fill in an Online Diagnostic Form with your details. We offer you more than 5 personal attention options to diagnose and pick up your device (telephone, chat, email «[email protected]», forms, etc.).
5. Write via WhatsApp to OnRetrieval, via web.

If you want to talk to a consultant, OnRetrieval has more than 12 offices nationwide (Spain). You can see a local phone number in this section or you can also call the free phone 900 900 381 (24hrs) customer service where you will be informed of the steps to follow and also be sent the necessary documentation for the collection of the device.

We offer you a free diagnosis in less than 24 hours, and we can also carry out an urgent diagnosis in less than 5 hours. The latter for cases of great urgency.

The diagnosis will be sent to you via email and a consultant will call you to explain the breakdown of the device, recovery times or deadlines (urgent, preferential, basic), data recovery costs and the likelihood of recovery.

Once the diagnosis has been accepted, data recovery will be carried out in the time selected by the client.

We send you a list of the recovered files. With the list of recovered files, the customer can confirm the data recovery. Once the diagnosis has been accepted, the data recovery will be carried out in the time selected by the client.

Free shipping of the device with the recovered data to any address in Spain. The recovered data will be stored on DVD if it does not exceed 15 Gb, otherwise, they will be dumped or saved on a new hard disk (consult prices or conditions of the data dump process).

The customer may provide a second disk to dump the recovered data without modifying the cost of the service.

Data recovery is guaranteed for 15 days, OnRetrieval will keep the recovered data for a period of 15 to 30 calendar days in order to provide a copy to the client if requested.

Once this period has elapsed, the data will be deleted from our premises and a certificate of data destruction will be provided to the client.

Pricing

To inform you of the most accurate price for the services you require at any given time and according to your needs in terms of time, cost and complexity of the recovery, please contact our sales team.

OnRetrieval presents the prices of the data recovery service. To inform you of the exact price we need to diagnose your device in our lab or receive more information from you.

You can call our team of consultants on 900 900 381, fill in the form below or enter the online chat and make your enquiry. We will give you a fixed price according to your needs in terms of time, cost and complexity of the recovery.

BASIC RECOVERY SERVICE PREFERENTIAL RECOVERY SERVICE URGENT RECOVERY SERVICE
from 5 to 7 days from 3 to 4 days from 12 to 48 hours

One of our consultants will assist and inform you precisely about the instructions and steps to follow. You will even be provided with an immediate pre-diagnosis and an estimate of the recovery.

If you prefer, you can request a free OnLine Quote.

BASIC RECOVERY SERVICE
from 5 to 7 days
PREFERENTIAL RECOVERY SERVICE
from 3 to 4 days
URGENT RECOVERY SERVICE
from 12 to 48 hours

One of our consultants will assist and inform you precisely about the instructions and steps to follow. You will even be provided with an immediate pre-diagnosis and an estimate of the recovery.

If you prefer, you can request a free OnLine Quote.

Deadlines

We are clear about the urgency with which we must always recover data and the critical situation with which the client calls us. For this vital reason, we offer different times in the provision of the data recovery service.

BASIC SERVICE PREFERENTIAL SERVICE URGENT SERVICE HOME SERVICE
from 5 to 7 days from 3 to 4 days from 12 to 48 hours National Territory

Data recovery times, due to the large number of external variables, are always approximate, although experience shows that they are very close to reality. The client must understand that the device once in our laboratory may show difficulties, which are always foreseeable but condition the recovery. These include:

  • Symptoms of previous manipulation by non-specialised personnel that may hinder the recovery.
  • The need for new components or parts requested from the original manufacturer.
  • Difficulties of all kinds depending on the level of the failure.
BASIC SERVICE PREFERENTIAL SERVICE
from 5 to 7 days from 3 to 4 days
URGENT SERVICE HOME SERVICE
from 12 to 48 hours National Territory

Data recovery times, due to the large number of external variables, are always approximate, although experience shows that they are very close to reality. The client must understand that the device once in our laboratory may show difficulties, which are always foreseeable but condition the recovery. These include:

  • Symptoms of previous manipulation by non-specialised personnel that may hinder the recovery.
  • The need for new components or parts requested from the original manufacturer.
  • Difficulties of all kinds depending on the level of the failure.

The data recovery service requires a high level of specialisation and qualification. When you lose data stored on magnetic devices or media, recovery is highly possible as long as the handling and performance is professional and adequate.

Improper handling can aggravate the problems and drastically reduce the chances of recovery.

OnRetrieval has a team of qualified professionals with proven experience, its own laboratory equipped with the latest technology in data recovery, total security and confidentiality, complying with the standards required for a complete handling and correct performance in the most complex of data loss problems. OnRetrieval has a recovery effectiveness of more than 96% and 96 out of every 100 disks treated are recovered.

OnRetrieval provides you with free collection of the device at its facilities and a diagnosis of the unit at the time of receipt of the device, whenever possible.

OnRetrieval has a fully updated stock of spare parts, and we also have agreements with manufacturers and suppliers enabling an efficient and agile management of parts and peripherals replacement. We have the most innovative products and own developments of tools and methods to deal with incidents and customer needs in the event of a data loss disaster.

If you have lost your data and need to recover it, call us on 900 900 381 and we will pick up your device for free (All Spain).

Data on a computer does not really disappear unless it is overwritten or the magnetic media is completely destroyed.

To understand how data is recovered you must first know how it is stored so that you can protect it before having to restore it.

Data Recovery:
a quick and easy process.

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PRE-DIAGNOSIS

Immediate and free pick-up: 900 900 381

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DIAGNOSIS

Get your diagnosis free in less than 5h.

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DATA RECOVERY

Sending the list of the retrieved data.

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SHIPPING

Free of charge of the retrieved data.

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PRE-DIAGNOSIS

Immediate and free pick-up

Thumbnail

DIAGNOSIS

Get your diagnosis free in less than 5h.

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DATA RECOVERY

Sending the list of the retrieved data.

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SHIPPING

Free of charge of the retrieved data.

Online Tracking

Contact us at
900 900 381

Send us a message and one of our certified and specialised consultants will contact you as soon as possible.

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